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HubSpot Help Desk: Create Tickets When Replying

If you send a message using a connected help desk email address from a contact or deal record, HubSpot automatically generates a support ticket.

This can be a useful setup to help your team stop forwarding emails to a shared inbox just to log an issue. You simply reply directly from the record, and the system handles the rest.

Just keep an eye on your record associations. Emails sent directly from a contact record might sometimes link to an existing ticket instead of starting a new one.